Incredible Lessons I’ve Learned About Businesses
5 Key Benefits of Using Boostlingo Interpreter Platform
The use of remote agents in the U.S. increased incredibly over the last few years, and the trend seems to continue with more benefits for employees, businesses and their clients. It is a relatively fresh concept, but do remote interpreters actually offer greater value when compared with their call center counterparts? The answer is yes, and there are five reasons, provided a good interpreter platform like Boostlingo is used.
Higher Professional Standards
Higher professional and industry standards guide remote agents and interpreters. They work in environments where noise and other distractions are minimized, if not totally eliminated. A trusted interpreter platform that allows this degree of control is Boostlingo. Additionally, interpreters are not allowed to use their cellphones. If any member of the team violates any of these strict rules, they are automatically dealt with accordingly.
Reliable Data Security
As opposed to the common belief, remote interpreters follow more stringent rules on confidentiality. Workers are all required to be HITECH and HIPAA-compliant. Interpreters never record any notes or any other piece of information. Good interpreter platforms such as Boostlingo helps ensure that this rule is followed.
Remote interpreters are often employed on a full-time basis. In comparison to call center agents, this provides the advantage of flexibility. The team is able to cover all standard business hours regardless of time zones, and interpreters are made available every single day of each week, month and year. Because of this flexibility, the interpreters themselves are usually very satisfied with their jobs. Happy employees make customers happy, especially if they’re using a user-friendly interpreter platform like Boostlingo.
As remote agents are usually scattered all over the U.S., it is easy to route calls where needed, especially when there is a big regional surge or outage. A 99%+ uptime can be guaranteed by interpreter services due to their decentralized approach. In various cases, interpreters have received calls routed to them when there are local natural disasters because their call centers have been destroyed.
A lot of companies provide local onsite interpreters, but not many can provide regionally. With remotely assigned agents and interpreters, clients can request local telephonic interpreters. This is helpful in situations where local cultures must be understood or there is a need to name local streets.
On the other hand, it will be possible for clients to request for interpreters strictly from outside their region. For example, some people would rather have an interpreter that they’re sure they don’t know personally. The remote interpreter set up makes it easier for a service to provide the most suitable interpreter for a particular need. Again, this can happen only with an effective interpreter platform like Boostlingo.
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