The highest-rated multi-line business phone systems do more than facilitate voice calling. They support your company’s high-level objectives, from improving customer support to increasing efficiency. Learn how upgrading your phone service can benefit your organization.
Previously, having multiple phone lines was simply unaffordable for many small businesses. It required a steep infrastructure investment for a complete PBX system. Instead, companies would opt for a two- or four-line service.
Cloud-based multi-line systems do away with these hefty costs. The vendor maintains the physical servers and wiring. All you need is an internet connection and smartphones, tablets or computers. One business phone number supports several simultaneous incoming and outbound calls.
Improve Caller Experiences
Let’s face it. Consumers haven’t gotten more patient over the years. A busy signal frustrates them. With a multi-line phone system, you can design caller experiences that work for your business and callers.
An auto attendant greets callers automatically and then rings your employees’ phones. You can put them in a waiting queue if they don’t pick up. This queue can have on-hold music or promotional messages. In some cases, you can offer to call them back or send them to voicemail. Employees can also see who is calling with CRM integrations, and even if they’re on another line, they can send a quick text to a dear customer to let them know that they’ll call back as soon as possible.
Increase Employee Productivity and Collaboration
Task and app switching breaks concentration. And working remotely has its own set of challenges. A multi-line phone system provides the flexibility to support modern working environments. AI-powered tools keep teams focused in meetings. Let AI take notes, automatically capture task assignments and summarize key points.
Warm call transfers allow team members to brief a co-worker or supervisor before handing off a caller, ensuring a flawless customer experience. Integrations and browser extensions mean users don’t need to switch apps to answer phone calls or text messages. All of these things lead to increased productivity and team collaboration.
Many small businesses cobble together several cloud-based tools to communicate. These may include video meeting software, audio conferencing services, email, mass text marketing tools and chat messaging programs like Slack. This can get messy and hard to keep up with. Many multi-line phone services are unified communications (UC) systems.
A UC platform puts most of your communication methods on one integrated system, from internet fax to team messaging. It’s accessible from anywhere with an internet connection via mobile and desktop apps.
Boost Visibility Into Business Operations
A multi-line business phone system provides call logs and analytics. With details about call volumes and missed calls, leaders can improve scheduling and hiring decisions. Historical data helps with seasonal planning, whereas insights about employee usage can signal who needs further training.