Creating an ad that will get noticed is a basic tenet of advertising. If marketers are going to shell out significant ad dollars for campaigns, they’re doing so with the hope of capturing consumer attention and moving the needle in whatever way will benefit the brand. But what happens if that provocative campaign has the opposite of its intended effect?
On Monday, dating app Bumble was the latest marketer to quickly pull its most recent ad campaign after online backlash surfaced. The company had rolled out billboards that told consumers, “a vow of celibacy is not the answer,” a message likely aimed at getting some women to reconsider dating despite the difficult romantic landscape. That message, which was reportedly created by its in-house team, was seen as tone deaf by some consumers who made it clear to the app via comments on its Instagram account and elsewhere that they didn’t not care for the campaign — not by a long shot.
Bumble wasn’t alone in navigating a recent marketing misstep. Last Thursday, Apple apologized for its latest iPad ad “Crush” — which was released just two days prior and swiftly met with its own wave of backlash. The ad featured a massive industrial crusher literally, well, crushing items associated with creative pursuits like a trumpet, piano, paint and more with the iPad shown as a stand-in of sorts for those many items. The ad, which again was made by Apple’s in-house agency, struck a nerve with the creative community as the tech giant’s ad seemed to signal that Apple is coming for creative jobs, especially with the looming threat of AI.
Apple’s decision to pull the ad was a surprise to many in the marketing community. “I think in general it speaks to the way that social media [responses] and