Tag: Software

CRM Software Benefits for Small Businesses

Customer relationship management (CRM) software has become a near-vital tool for businesses of all sizes. CRM software can provide several benefits to any business, from organizing contacts to automating key tasks. It can also be a centralized, organized hub that enables consistent communication both with customers and within the organization. This is especially important as more organizations shift to remote work.

The CRM software market was worth more than $58 billion in 2022 and is currently one of the fastest-growing industries, projected to grow at a rate of 13.9% from 2023 to 2030, driven by consumer demand for better customer service, automated engagement and more nuanced customer experiences.

What is a CRM?

A CRM system is a type of software that helps businesses manage, track and organize their relationships with customers. CRM stands for “customer relationship management.” The CRM system can help you store customer data, such as user behavior, the amount of time a customer has been with your business, purchase records and notes on sales interactions. You can then use this information to optimize your sales and marketing processes and improve customer service across your organization.

“CRM … is a group of tools, technology and techniques used to help sales and marketing professionals understand their customers better,” said Bryan Philips, head of marketing at In Motion Marketing.

CRM software features track the behavior and actions of your current or potential customers through your business’s website, social media or email marketing campaigns and then guides the customer through the sales or buying funnel by sending a triggered email or alerting a sales representative of the customer’s interest.

In the market for a CRM system? Check out our picks for the best CRM software for small businesses.

CRM benefits for small businesses

A CRM solution can be used in various

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Coast raises $92 million in new capital, partners with Visa to expand financial tools and software for modern business fleets

NEW YORK, March 21, 2024 /PRNewswire/ — Coast, which offers a simple and smart way for companies in the United States to manage fuel and fleet spending, today announced it has raised $92 million in new funding. The round includes $25 million in equity capital led by existing investors, including BoxGroup, Avid Ventures, Accel, Insight Partners, and Better Tomorrow Ventures, as well as new investor Vesey Ventures. The company also secured $67 million in committed debt capital from Silicon Valley Bank and TriplePoint Capital.

For the nearly one million American businesses that collectively operate around 40 million vehicles in their commercial fleets – including field service businesses like HVAC, plumbing, landscaping, pest control, construction, government fleets and long-haul trucking – managing expenses in the field is a major challenge. Over the decades, a handful of now very large incumbent payment solutions have emerged to serve fleet-operating companies’ needs with fuel cards, to allow fleet managers to set field-specific controls, like restricting purchases to only fuel products, or tracking expenses on a per-vehicle basis. The fleet fuel payments on these specialized cards add up to a staggering $120 billion annually in the US.

Coast, led by founder and CEO Daniel Simon, reimagines the fleet payments product category, enabled by mobile technology and state-of-the-art vehicle data and telematics.

Coast’s software gives fleet managers powerful policies and controls that they can tailor to the on-the-job needs of different employees and vehicles in their fleets. It uses real-time information that employee drivers provide through their phones, as well as data from the onboard computers of company

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Top 10 IT Companies In India In 2023 By Market Cap | Top Software Companies In India

Top 10 IT companies in India in 2023 by market capitalisation

The Indian IT industry is a dynamic and vibrant sector, a testament to the country’s capacity for innovation and technological advancement. With its roots tracing back to the late 20th century, the industry has grown exponentially, transforming India into a global IT powerhouse. Today, India is recognised worldwide for its technological prowess and is home to some of the world’s leading IT companies.This article aims to spotlight India’s top 10 IT companies: We rank them based on their market capitalisations derived from respective stocks trading on the NSE as of September 25, 2023.Also Read: Top 10 companies in India by market valuation in 2023

Top 10 IT companies in India

Here’s a quick look at India’s top 10 IT powerhouses:

Name Market Cap (Rs Lakh Crore)
Employee Headcount (Approx)
Tata Consultancy Service 13.06 6,00,000
Infosys 6.12 3,36,294
HCL Technologies 3.43 2,25,944
Wipro Limited 2.16 2,40,000
LTIMindtree Ltd. 1.59 82,000
Tech Mahindra Ltd. 1.26 1,52,400
MphasiS Ltd. 0.468 29,473
Persistent 0.453 22,500
Oracle Fin Serv 0.358 8,001
Coforge Limited (New) 0.323 21,815

Top 10 IT companies in India: A closer look

Now that we know which ones rank the highest among India’s best IT companies let’s take a deeper insight into our current top 10 IT companies in India:Also Read: Top 10 biggest companies in the world by market cap in 2023

Tata Consultancy Services

  • CEO: K Krithivasan
  • Headquarters: Mumbai, Maharashtra, India
  • Founded on: April 1, 1968

TCS, the

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The Best Accounting Software for E-commerce Businesses in 2024

Choosing accounting software with the right features for an e-commerce operation will help your business’s finances. Here are some features you should look for in accounting software for e-commerce.

Bank Reconciliation

Bank reconciliation is the process of comparing your business’s books against your bank records. When done manually, this is a tedious and time-consuming process. However, many accounting software providers now provide tools that can quickly and accurately match your bank statements with invoices, bills, purchase orders, expenses and other transactions recorded in your business’s books.

Online Invoicing

Accounting software often includes invoice-creation features. For service-based e-commerce businesses, the ability to email a quote or invoice makes it easier to get paid. Leading providers, such as FreshBooks, also track when customers receive and view your requests for payment. Customization tools can be used to build professional-looking invoices that match your e-commerce business’s brand, which is important for appearing legitimate in the eyes of online consumers.

You are more likely to get paid on time when you send a professional-looking invoice.

Recurring Invoices

A subscription-based e-commerce business will appreciate the ability to send invoices at regular intervals. Many accounting software providers include recurring invoices on higher-tier plans.

Financial Reports

The data captured by accounting software can be used to generate a variety of financial accounting reports that provide insight into how your e-commerce business is performing. These include general ledger reports, profit-and-loss statements, balance sheets, receivables and inventory analysis, and more.

Inventory Management

E-commerce businesses that sell physical products often keep inventory off-site, which makes proper inventory management especially crucial. A few leading accounting software services also provide tools for tracking inventory, creating purchase orders and more.

For more complex inventory management needs, check out our guide to inventory management software.

Time Tracking

Many accounting software providers provide tools for tracking

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Best Workforce Management Software of 2023

Looking for Workforce Management Software

When evaluating the best workforce management software for your organization, give special consideration to the following factors.

Compatibility and Integrations: Compatibility with existing systems or software is a crucial consideration when selecting the best workforce management software. Ensuring that the chosen solution seamlessly integrates with your current apps and software stack not only simplifies implementation but also maximizes efficiency.

Compatibility enables data sharing and reduces the need for duplicate data entry, minimizing errors and streamlining workflows. It’s vital to maintain productivity and prevent disruptions, making compatibility an important factor in the decision-making process. Laia Quintana, Head of Marketing and Sales at TeamUp explains how the right software is “not just limited to the HR and operations teams who use it for scheduling, time tracking, and leave management. [TeamUp’s] marketing team, for instance, uses it extensively for content creation and approval processes.”

Scalability: Accommodating future growth is essential because businesses are dynamic and ever-evolving. Workforce management software should not only meet your current needs but also adapt to your organization’s growth. Scalability ensures that as your workforce expands, the software can handle increased data, hires, users, and more complex requirements with no costly transition to a new solution.

Ease of Use: A user-friendly interface is paramount for successful adoption and efficient operation. If the software is not intuitive and user-friendly, employees may struggle to navigate it, leading to reduced productivity and potential resistance to its use. A user-friendly interface reduces the learning curve and encourages staff to readily embrace the workforce system. It enhances overall workforce management effectiveness by making it accessible to a broader range of users within your organization.

Customer Support: Available customer support and technical help are vital for addressing issues and challenges that may arise during the software’s

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Best Accounting Software for Small Businesses in 2023

Small Business Accounting Software

Features:  Different software for small business accounting offers different sets of features that can vary widely. As you might expect, most of them can help you categorize transactions and issue payment reminders, but other features include things like the ability to e-file taxes, integrate with third-party software, and more. Usually, free options don’t offer all of these advanced capabilities, so if you need access to them you may need to get a paid product. Make a list of the features you need from accounting software before you subscribe or buy it, so you can make sure your accounting solution meets your needs.

Integration with other business software or applications:  If you use a range of software solutions for different aspects of your business, you may want software that can integrate with them. For example, you might want software that works with your company’s expensing service the payments platform you use to sell your goods. Not all accounting software offers a wide range of third-party integrations, so if that’s important to you, make sure that you find a platform that does. “Small businesses should look for an open platform that allows third-party integrations, so they can select from an ecosystem of third-party applications the tools they need to create best-of-breed technology,” says Ben Richmond, County Manager at Xero.

Reporting and analytics capabilities:  In-depth reports can be very helpful for small business accounting. Most accounting software offers some level of reporting, but different software offers different kinds of reports. You’ll likely want reporting for the various types of income and spending in your business, but you may also want deeper analytics tools that are easy to access. “Great accounting software should be easy to use, optimized so small business users can spend less

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Best Warehouse Management Software of 2023

Cloud-Based or Locally Installed: The WMS applications featured in this review are entirely cloud-based or are installed, hosted, and managed locally. In some cases, the software developer for specific WMS applications offers both options. Based on your company’s needs, choose which will be most beneficial.

“Whether to choose cloud-based or locally installed warehouse management software depends on the specific needs and preferences of a business,” says Kiran Mehra, co-founder and president of Goldspot Pens. “Cloud-based solutions offer advantages, such as accessibility from anywhere, automatic updates, and scalability. Locally installed systems provide greater control and security. It’s important to evaluate a business’s infrastructure, budget, and desired level of control before making this decision.”

Scalability and Flexibility: Choose software that can accommodate your current warehouse size and operations, but that offers room for future growth and customization.

“Choosing a WMS is a big decision, the kind of thing you want to get right the first time,” says Kenny William, senior director at Parts Town, which sells restaurant equipment parts. “You want your WMS to grow with your company for many years to come. You need to choose the right software to grow and change with your business and at the same time, find a reliable partner in the WMS vendor you work with.”

He adds that WMS software is essential for scaling. “If a company wants to grow and actually keep track of every unit, some kind of specialized WMS or inventory management software is needed.”

Integration Capabilities: Ensure the software can seamlessly integrate with your existing systems, such as e-commerce platforms, accounting software, CMS, and shipping carriers you work with.

Inventory Tracking Methods: Look for support for various inventory tracking methods, including batch, serial, lot tracking, and RFID,

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Business News | Software Tool That Maximizes Efficiency and Reliability of Business Investment: Best Asset and Maintenance Management Software (CMMS) by Improsys


New Delhi [India], September 8: In an era where efficiency and quality of work reign supreme, businesses worldwide are constantly seeking ways to streamline their operations and reduce downtime. Industries are continually searching for methods to enhance efficiency, reduce costs, and maximize the lifespan of their assets in order to do business more effectively and efficiently. Maintenance management is a critical aspect of this pursuit, ensuring that equipment, facilities, and assets remain in optimal condition to achieve maximum OEE i.e., Overall Equipment Effectiveness. Improsys Technologies, (https://www.improsys.in) a leading innovator in software solutions, as they introduce their groundbreaking Fast Maintenance Management Software, set to transform the way organizations approach asset management and maintenance tasks.

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Maintenance management has long been a complex and challenging endeavour. Traditional methods, such as paper-based systems or spreadsheets, often result in inefficiencies, lost time, and costly errors. Recognizing these pain points, Improsys has harnessed the power of cutting-edge technology to create a solution that promises to revolutionize maintenance management which can be operated by machine operators or supervisors on their mobile by using QR code scanning enabling instant alerts to maintenance engineers to act immediately to reduce downtime of assets.

Why do businesses need maintenance management software?

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When it comes to embracing the benefits of a Computerized Maintenance Management System (CMMS), businesses of all sizes have much to gain. However, for the organizations, the journey towards streamlining maintenance operations using a CMMS is often met with unique challenges. This is where Fast Maintenance Software takes the lead, designed with the specific needs of all kinds of businesses in

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Business Spend Management Software Market: Transforming Financial Operations

DUBLIN, Aug. 25, 2023 /PRNewswire/ — The “Business Spend Management Software Market, By Component, By Solution, By End-use Industry, and By Region- Size, Share, Outlook, and Opportunity Analysis, 2023 – 2030” report has been added to ResearchAndMarkets.com’s offering.



In the realm of business operations, the global Business Spend Management Software Market takes center stage, poised to reach a remarkable valuation of $38.68 billion by 2030 from $18.43 billion in 2023, with a robust CAGR of 11.2%.

Unveiling Business Spend Management: A Holistic Perspective

Business Spend Management (BSM) Software orchestrates diverse business processes, encompassing Procurement, Invoicing, Expense Management, and Other Cash Disbursements, all supported by cutting-edge software. It encompasses Budgeting, inventory management, contract lifecycle management, supplier management, strategic sourcing, and analytics.

Functioning in tandem with Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Capital Management (HCM), BSM employs multiple technologies to automate spend-related activities, creating a streamlined procure-to-pay (P2P) process. BSM offers real-time spending insights, facilitating thorough analysis across all expenditure categories.

Dynamic Market Dynamics:



Market Opportunities:

Key Features of the Study:

  • Exploration of potential revenue streams across segments and insightful elucidation of attractive investment propositions.

  • Critical insights about market drivers, restraints, opportunities, new product launches, regional outlook, and competitive strategies embraced by industry leaders.

  • Profiling of industry leaders based on parameters like company overview, financial performance, product portfolio, geographical presence, market capital, key developments, strategies, and future plans.

Deciphering Insights for Informed Decision-Making:

Insights from this report empower marketing professionals and management authorities to make judicious choices regarding future product launches, product enhancements, market expansion, and marketing strategies. Stakeholders can leverage the array of strategy matrices used to analyze the global Business Spend Management Software Market, simplifying their decision-making process.

Detailed Market Segmentation:

Global Business Spend Management Software Market, By Component:

  • Software/Platform

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Enhancing Customer Experiences: The Growing Importance of Customer Service Software

The Business Research Company’s global market reports are now updated with the latest market sizing information for the year 2023 and forecasted to 2032

LONDON, Aug. 15, 2023 /PRNewswire/ — In today’s competitive business landscape, delivering exceptional customer experiences has become a top priority for companies across industries. As a result, the global customer service software market is experiencing significant growth, driven by the increasing demand for tools that help businesses improve communication, engage with customers effectively, and collect valuable feedback to make data-driven decisions. In this article, we will delve into the key factors driving this market’s expansion and the technological advancements shaping its future.

The global customer service software market is set to witness remarkable growth, with the market size projected to increase from $6.59 billion in 2022 to $7.92 billion in 2023, at a compound annual growth rate (CAGR) of 20.0%. Looking ahead, the market is anticipated to reach $15.80 billion by 2027, growing at a CAGR of 18.9%. However, it is essential to consider the impact of the RussiaUkraine war, which has disrupted global economic recovery from the COVID-19 pandemic. Economic sanctions, supply chain disruptions, and inflation across goods and services have affected various markets worldwide, including the customer service software market.

Learn More On The Customer Service Software Market Report – https://www.thebusinessresearchcompany.com/report/customer-service-software-global-market-report

The driving force behind this market’s growth is the increasing recognition of the crucial role played by customer experience in building strong brand loyalty and customer retention. Customer experience refers to the overall perception of how customers feel about their interactions with a business or brand. Customer service software plays a vital role in improving these interactions by facilitating seamless communication and enhancing customer engagement processes. Additionally, businesses can leverage customer service software to collect feedback from customers,

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